Privacy Policy

This Privacy Policy explains what information GenZFound ("we", "us") collects, how we use it, and the choices you have. It applies to the GenZFound Lost & Found platform.

1. Information We Collect

• Account information - when you sign in (e.g. via Google), we receive your name, email address, and profile photo.
• Item posts - the details, photos, category, date, and location you provide when reporting a lost or found item.
• Location data - the approximate location you attach to a post to help with matching. You choose what to share.
• Messages - content you exchange with other users through the Service.
• Device & notification data - push-notification subscription tokens if you enable notifications, and basic technical/usage data.

2. How We Use Information

• To operate the Service - publishing posts, matching lost and found items, and messaging.
• To send notifications you have opted into (in-app, push, and email).
• To moderate content, keep the community safe, and prevent abuse.
• To understand and improve how the Service is used.

3. AI Processing

To power photo analysis and item matching, the photos and text you submit may be sent to our AI provider (currently Google, via the Gemini API) to generate item suggestions and text embeddings used for similarity matching. This processing is limited to operating those features.

4. Sensitive Content

Please avoid uploading photos that expose personal identifiers - such as passport numbers, national ID (NID) numbers, or bank/credit card details. Our AI attempts to flag images that appear to contain sensitive documents so a human moderator can review them, but this detection is not guaranteed. You remain responsible for what you upload.

5. How Information Is Shared

• Publicly - approved item posts (including photos, category, approximate location, and any details you add) are visible to other users. Do not include information you do not want to be public. You may choose to post anonymously.
• With other users - when you claim an item or message someone, the relevant details are shared with them.
• With service providers - we use third parties to run the Service, including Supabase (authentication, database, storage), Google Gemini (AI features), and providers for email and push delivery. They process data on our behalf.
• For legal reasons - where required by law or to protect the rights and safety of users and the public.

We do not sell your personal information.

6. International Processing

Some of our service providers may process data on servers outside Nepal. By using the Service you understand your information may be processed in other countries.

7. Data Retention

Item posts may automatically expire after a period of inactivity, after which they are no longer publicly listed. We retain account and related data for as long as your account is active or as needed to provide the Service and meet legal obligations.

8. Analytics & Cookies

We use cookies and similar technologies necessary to run the Service (such as keeping you signed in) and may use privacy-respecting analytics to understand aggregate usage.

9. Your Choices & Rights

• Access and update your profile and posts.
• Delete your posts, and request deletion of your account and associated data.
• Enable or disable push and email notifications at any time.

To exercise these rights, contact us at support@genzfound.com.

10. Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

The Service is not intended for anyone under 16. We do not knowingly collect information from children under 16.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

13. Contact

Questions about your privacy? Email us at support@genzfound.com.